Welcome to the Information Technology Client Services Center
Technology Assistance Center (TAC) Banner Photo
The first point of contact for technical solutions.

To submit a ticket, browse our services
to find the one that relates to your question, then select the
“Submit a Ticket” button.
Click here to Submit a Ticket

To find  a “self-help” solution (without generating a ticket), browse the Knowledge Base to help troubleshoot your technology issue.
Click here for the Knowledge Base

Use the search function to type in your question, and the list of results will help you submit a ticket or resolve your own technology issue.
Click here to Search

If you would like to know more about using the ITCSC Request System to submit tickets and find "self-help" solutions, click "Learn More" above.
Click here to Learn More

Telecommuting

In the event you need to work or take classes remotely, here are some resources to help facilitate your needs and keep you connected.
  Telecommuting Resources (Faculty and Staff)
 Telecommuting Knowledge Articles

 

Service Issues
PeopleSoft MyC / HCM / Financials Advisory

As an added safety measure, the college is now requiring that all Peoplesoft applications be accessed through the college’s Virtual Private Network, GlobalProtect.

If you are using Peoplesoft while on campus, you are already on the college's network so GlobalProtect is not necessary.

 If you are working remotely, please make sure to login to GlobalProtect in order to access Peoplesoft.

If you need assistance with accessing the Global Protect, below are instructions:
PC Instructions
MAC Instructions

Please Contact Client Services at (312) 369-7001 if you have any questions.

ITCSC Location | Hours | Contact
600 S. Michigan Ave. 11th Floor
Current Hours of Operation: 8 AM - 6 PM (M-F)

Have you received a suspicious email? Please forward it to itphishing@colum.edu for evaluation.

Have you experienced a Zoombombing episode? Please submit a report here: Report Zoombombing .

Are you a student having a technical issue? Please submit a support request here: I Need Help! (for Students) .