Add or Manage Devices After Enrollment
If enabled by your administrator, you can add additional verification methods, manage your existing devices, or reactivate Duo Mobile for Duo Push from the Duo Universal Prompt.
When logging in to an application with the Universal Prompt, click the Other options link on the authentication page to view your list of available methods. If your organization enabled self-service device management then you'll see a Manage devices choice at the end of the list. Click that to enter the device management portal.
To access the device management you'll first need to verify your identity, just as you do when logging in to a service or application protected by Duo. Click on an available option to verify your identity. If you're visiting device management to delete or update a device you don't have anymore (such as a phone you lost or replaced), be sure to pick a verification option that you still have with you. If you don't have any devices you can use to authenticate to device management, contact your organization's Duo administrator or help desk.
After approving a Duo authentication request, you can see all your registered devices in the device management portal.
Please note that you cannot authenticate in to the self-service portal with Duo Desktop. You must use another authentication method to access device management.
Add Another Device
To add a new method of verifying your identity in Duo, click Add a device and select one of the verification options.
Duo takes you through the steps of adding the new device, just like first-time enrollment. The difference between adding a new device from device management and during first-time enrollment is that when you have finished enrolling the new device you return to the device management page to view all your registered devices, including the new one, instead of continuing to log into an application.
When you access device management during login to a Duo Single Sign-On application or from Duo Central and use it to add platform authenticators, like Touch ID or Windows Hello, then you'll be able to use that authentication method to log in to Duo Single Sign-On applications without a password if your organization has enabled Duo Passwordless.