Installing and Using Duo multi-factor authentication

Note: All students, faculty, and staff are required to authenticate using Duo to access your Columbia College Chicago account (which provides access to O365,  SelfService, and Canvas).  If you're unable to see the Duo QR code while setting up your account, it's likely because you're completing the setup process on your phone instead of a computer. The Duo QR code is designed to be scanned by your mobile device, so it only appears when the setup is done on a desktop or laptop.

To resolve this, please try accessing the setup page from a computer and then scan the QR code using your phone's camera or Duo Mobile app. If you’re unable to use a computer, you may need to follow an alternative method, such as manually entering the activation key provided during setup.

 

Installing Duo Mobile App

Android - Install Duo Mobile using Google Play 

iOS iPhone - Install Duo Mobile using the Apple Store

 

Setting up your Duo Mobile

1.  When setting up your Columbia College account you will encounter a Duo Mobile screen after creating your password. Click Next to begin activating Duo Two-Factor Authentication for your account.  After accessing your account a QR code will be generated to scan.  DON'T close this window as you'll use the code to activate Duo.

 

 

 

2.  From here, open the Duo app and click on "Use QR code" option from the app.  It'll launch your camera and from here you can scan the QR code from the page on your computer screen. 

 

 

3.  Your Duo multi-factor authentication will be complete.  You'll see a passcode to enter to access your account.

 

 

Note: if the passcode doesn't work, you can refresh the passcode or resign onto your Office 365 account and you'll see list of options below.  Click on "send Duo push" and "Approve" when the prompt appears to access your account.