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Known Issue : EMS, uAchieve, Titanuim in VDI displays a blank screen
Issue
When some users logon to RDS Applications in VDI using the HTML Horizon view client at https://horizon.colum.edu or https://mypc.colum.edu they see a blank screen. This may be caused by the application screen crashing.
The screen looks like this
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Resolution
To fix the issue and connect to a new EMS session we need to rest all the running applications on the server.
1. Click the Tab to expand the About Horizon View Client panel
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2. select settings from the top right menu
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3. From the setting menu select "Reset all your running applications"
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4 . Log off and log back on now the application should show the logon screen