1. After installing GlobalProtect and following the proper steps for setup, you may see an error screen like the one below:
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2. To resolve this issue, you may have to uninstall and reinstall the software. To do this, navigate to your Downloads folder and open GlobalProtect.pkg by double-clicking it.
You can find the global protech packge download on the VPN server
NOTE: You may have to download the .pkg again if you've deleted it after installation.
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3. Once opened, click Continue on the bottom right corner.
4. Select Uninstall GlobalProtect and then click Continue.
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5. Click the Install button on the bottom right corner.
6. Once complete you should see a successful installation confirmation screen similar to below:
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7. Click Close on the bottom right corner.
8. You will now have to re-install the software by opening the same GlobalProtect.pkg from before.
9.This time, make sure GlobalProtect is selected in the Installation Type screen and click Continue on the bottom right corner.
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10. Click Install and allow the installation to complete. Once again you should see a message stating that The installation was successful.
11. Follow the instructions for setting up GlobalProtect from before, you should now have the ability to make a successful connection.
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