What is Duo?
The college has engaged in a coordinated effort to further strengthen system and network access safeguards. Columbia College is partnering with DUO Security to implement Multi-Factor Authentication (MFA) on various software systems as well as on college hardware. Multi-Factor Authentication is an additional layer of security on top of user IDs and passwords, Single Sign-On, or VPN. Note: Columbia College Chicago apps will not be accessible from a smart device that is not protected by Duo so if you opt to not use your smart phone and obtain a token, access will be removed.
What does this mean for you and what are the benefits?
- By utilizing Multi-Factor Authentication, you will be notified if anyone is attempting to access a system or your machine using your ID and password credentials. If that person is not you, you can deny the access from your smart device. This preserves the college’s security around sensitive data and systems.
- The college will be able to quickly assess any instances of access that are denied, safeguarding our systems further.
- Each and every person utilizing our systems will be assisting in keeping our community safe from outside, unauthorized access.
IT will be available to assist anyone needing help with activating Duo. For any assistance needed please contact Technology Support at 312-369-7001 or technologysupport@colum.edu.
How to Setup and Register Duo Mobile to access my Colum Accounts?
Clink on link below to get started.
https://colum.teamdynamix.com/TDClient/2029/Portal/KB/ArticleDet?ID=162740
Frequently Asked Questions:
What if I don't have a phone or my phone not compatible to install Duo?
If you do not have a device that meets these requirements you can request a token. See FAQ below about Tokens.
What version of Apple iOS does Duo support?
The current version of Duo Mobile supports iOS 15.0 and greater. Duo recommends upgrading to the most recent version of iOS available for your device. The Duo Mobile app is compatible with the M1 iPad Pro.
What version of Android does Duo support?
The current version of Duo Mobile supports Android 11.0 and greater and Android Go 11.0 and greater. Duo recommends upgrading to the most recent version of Android available for your device.
What is the process to acquire a Duo Token?
The college understands that not all users have smart devices that will support Duo. If your phone isn't compatible with installing Duo, you can submit a ticket for a token. Duo security tokens are physical tools or devices users carry to authenticate their identity online for secure login. These devices generate a unique passcode for users to enter to gain access to systems, networks, or applications.
You must submit a TDX ticket (link below) to receive a duo token. You will be issued a 24-hour bypass code to access your account and for you to submit TDX ticket.
https://colum.teamdynamix.com/TDClient/2029/Portal/Requests/TicketRequests/NewForm?ID=t03Y5aagoL4_
IT will contact the requestor to determine whether token pickup is possible or whether the token must be sent via FedEx due to the requestor working remotely. If the requestor is on campus, the token must be picked up as directed by IT.
While IT will do our best to ensure timely delivery, there will be a lag for remote users. During that time, IT will place the requestor on bypass status so that system access is not denied in the interim.
How to Use a Duo Token?
https://colum.teamdynamix.com/TDClient/2029/Portal/KB/ArticleDet?ID=162810