Popular Services

Request help with desktop or laptop application upgrades or errors, hardware issues, and scanning and printing issues. Request the setup of new device, hardware or mobile devices.


Make changes to a student's major/concentration/minor.


The TechBar, located on the first floor of the 754 S. Wabash building, provides first-tier technical support to students, faculty and staff at Columbia College Chicago. This includes fielding tech questions in-person through walk-in appointments, or via online chat, phone, or TeamDynamix tickets. If TechBar staff is unable to resolve an issue, then the inquiry will be elevated through TeamDynamix to the necessary areas. Furthermore, students will be directed to proper alternative support resources, such as Academic Department Technology Support or Information Technology, if it is beyond the scope of the TechBar to solve.


A course substitution replaces a required course with a different course, but does not fulfill pre-requisites. The replacement course can be added to the student's audit prior to course registration if desired.


Don't want to browse our services menu? Use this form to fill out a generic request.


Report issues that you are experiencing when logging into Columbia systems. Examples include: Error messages when attempting login, Forgotten passwords and Blocked/Restricted access when you believe you should have access.


A course waiver eliminates a course from the program requirement and does fulfill course requisites. It does not award credit. Columbia Core courses cannot be waived.


Support issues for PC, MAC, mobile, and printers.


Request to allow access to the college’s VPN from a country or territory that is currently restricted.


Request assistance with Email or Calendaring. Services include adding accounts to mobile devices, configuration on Columbia provided device, shared mailboxes, forwarding, listservs, and sync issues.


Applications and systems that directly support Business Affairs.


Use this form for courses that were transferred from a different institution.


A transfer course substitution replaces a required course with a transfer course, but does not fulfill pre-requisites. Use the "Make a transfer course equivalent to a Columbia course” form to replace a course with a transfer course that does fulfill prerequisites.


A course can be added to a list of electives without needing to replace another course. The course can be added to the student's audit prior to course registration if desired.


Request assistance with your phone service.


Use this service to inform IT of an issue you are having with the Student Information System (CX). This includes issues with the CX Client. Do not use this service if you are having issues with the MyColumbia Student Portal or if you need to request access to an area that falls outside of your current access level.

Most employees will not use this service.


Affiliates who need long-term recurring access are granted on a time-limited basis. Sponsors will need to complete the Temporary Access Request for Visitors form.


Requesting physical network connectivity in a new location, or reporting a location where physical network access is not operational. This includes WiFi, Wired, and VPN.


Productivity and third party application support. Includes applications such as Webcheckout or TeamDynamix.


Request assistance to map a network drive, or change permissions on a shared drive.


This is a form for a general IT support ticket if you are not sure which type of ticket you need.


Request assistance with connecting to Columbia College Chicago WiFi on campus, as well as requesting WiFi access for a specific college event.


Not sure what service you are having issues with? You can use this form to notify IT. Be advised that reporting your issue via this service may delay our first response as it will require an initial review and subsequent re-assignment to the proper team.