Popular Services
Requesting physical network connectivity in a new location, or reporting a location where physical network access is not operational. This includes WiFi, Wired, and VPN.
Applications and systems that directly support Business Affairs.
Don't want to browse our services menu? Use this form to fill out a generic request.
Request assistance with your phone service. Services include a display name change, new service, remove service, report an issue, and reset voicemail PIN.
A course waiver eliminates a course from the program requirement and does fulfill course requisites. It does not award credit. Columbia Core courses cannot be waived.
Report issues that you are experiencing when logging into Columbia systems. Examples include: Error messages when attempting login, Forgotten passwords and Blocked/Restricted access when you believe you should have access.
The TechBar, located on the first floor of the 754 S. Wabash building, provides first-tier technical support to students, faculty and staff at Columbia College Chicago. This includes fielding tech questions in-person through walk-in appointments, or via online chat, phone, or TeamDynamix tickets. If TechBar staff is unable to resolve an issue, then the inquiry will be elevated through TeamDynamix to the necessary areas. Furthermore, students will be directed to proper alternative support resources, such as Academic Department Technology Support or Information Technology, if it is beyond the scope of the TechBar to solve.
Do you have a specific request for IT? Please use the "I Need Help (for Students)" form if you are having a technical issue.
Submit a request for access to college property for visitors.
Request assistance with any access questions or issues with the new MyColumbia.
Request assistance to map a network drive, or change permissions on a shared drive.
Support for new application installations that are not available in the platform store and to update applications to a newer version.
Make changes to a student's major/concentration/minor.
A course substitution replaces a required course with a different course, but does not fulfill pre-requisites. The replacement course can be added to the student's audit prior to course registration if desired.
Use this service to request access to the CX Client or to request additional access within the CX Client.
Most employees will not use this service.
Request to allow access to the college’s VPN from a country or territory that is currently restricted.
These are normal, non-emergency changes that require change management review, and approval prior to implementing. Most work that affects the running state of a piece of infrastructure, service, or application will require a Standard Change to complete.
Use this service to inform IT of an issue you are having with the Student Information System (CX). This includes issues with the CX Client. Do not use this service if you are having issues with the MyColumbia Student Portal or if you need to request access to an area that falls outside of your current access level.
Most employees will not use this service.
This is support for Faculty and Students classrooms. Issues dealing with software installation and configuration.
A course can be added to a list of electives without needing to replace another course. The course can be added to the student's audit prior to course registration if desired.
Database adminstration includes maintenance tasks, backups and restores, and access/permission configuration.
Request assistance with connecting to Columbia College Chicago WiFi on campus, as well as requesting WiFi access for a specific college event.