Popular Services
Requesting physical network connectivity in a new location, or reporting a location where physical network access is not operational. This includes WiFi, Wired, and VPN.
Report issues that you are experiencing when logging into Columbia systems. Examples include: Error messages when attempting login, Forgotten passwords and Blocked/Restricted access when you believe you should have access.
A course substitution replaces a required course with a different course, but does not fulfill pre-requisites. The replacement course can be added to the student's audit prior to course registration if desired.
Don't want to browse our services menu? Use this form to fill out a generic request.
Request assistance with your phone service. Services include a display name change, new service, remove service, report an issue, and reset voicemail PIN.
Applications and systems that directly support Business Affairs.
A course waiver eliminates a course from the program requirement and does fulfill course requisites. It does not award credit. Columbia Core courses cannot be waived.
Request to upgrade the Columbia-issued device from Windows 10 to Windows 11. Microsoft will no longer be providing support for Windows 10 and will end this service year. In preparation, Information Technology will need to upgrade all Columbia-managed devices to Windows 11 October 2025. If you require assistance in upgrading your device, please do so at your earliest convenience.
Request to allow access to the college’s VPN from a country or territory that is currently restricted.
A course can be added to a list of electives without needing to replace another course. The course can be added to the student's audit prior to course registration if desired.
Do you have a specific request for IT? Please use the "I Need Help (for Students)" form if you are having a technical issue.
Make changes to a student's major/concentration/minor.
Request assistance with connecting to Columbia College Chicago WiFi on campus, as well as requesting WiFi access for a specific college event.
Request assistance to map a network drive, or change permissions on a shared drive.
Students are required to complete their last 12 credits in residence.
DO NOT USE - This ticket form is in development.
Submit a request for access to college property for visitors.
Use this service to inform IT of an issue you are having with the Student Information System (CX). This includes issues with the CX Client. Do not use this service if you are having issues with the MyColumbia Student Portal or if you need to request access to an area that falls outside of your current access level.
Most employees will not use this service.
Website support for Faculty and Student for websites hosted on college resources.
These are normal, non-emergency changes that require change management review, and approval prior to implementing. Most work that affects the running state of a piece of infrastructure, service, or application will require a Standard Change to complete.
This form is to request temporary access to college resources and/or systems on the behalf of a former student. This request should be submitted by the academic department from which the former student graduated or was last enrolled, or by Student Relations, or Alumni Relations. The former student’s identity should be fully vetted before submitting this ticket.
This is support for Faculty and Students classrooms. Issues dealing with software installation and configuration.