Services include a variety of computing resources for applications and software developments (including 3rd Party Apps like WebCheckout, EMS, Bookings, Course Eval, & Qualtrics), Feith, Integrations & Data, PeopleSoft (Oracle support, Payroll, etc.), Reporting Analytics, and Student Information Systems (MyColumbia, formerly Oasis). The activities associated with configuring databases to support applications and various departments. This also includes Change Management forms for standard and emergency requests.

Services (12)

aQuity Request

aQuity is the College-wide reporting platform. This is a request or support for aQuity.

Data Integration

Data integrations are automated processes that move data between systems and databases.

Database Support

Database adminstration includes maintenance tasks, backups and restores, and access/permission configuration.

Emergency Change

Referred to as break-fix, this is a change that must be introduced as soon as possible to resolve a major incident or security event.  All documentation will be completed after the fact and Emergency Changes will be reviewed at the next CAB meeting. All emergency change requests require a ticket associated with the request.

Institutional Effectiveness Reporting Access

Request access to high-security dashboards.

MyColumbia Student Portal (JICS) Issue

Use this service to inform IT of an issue you are having with the MyColumbia Student Portal (JICS). Do not use this service if you are having issues with the Student Information System (CX) or if you need to request access to an area that falls outside of your current access level.

PeopleSoft

Applications and systems that directly support Business Affairs.

Request Access to MyColumbia Portal Content

Use this service to request access to content that you currently do receive as part of your role with the college.

Most employees will not use this service.

Request Access to the Student Information System (CX) Client

Use this service to request access to the CX Client or to request additional access within the CX Client.

Most employees will not use this service.

Standard Change

These are normal, non-emergency changes that require change management review, and approval prior to implementing.  Most work that affects the running state of a piece of infrastructure, service, or application will require a Standard Change to complete.

Student Information System (CX) Issue

Use this service to inform IT of an issue you are having with the Student Information System (CX). This includes issues with the CX Client. Do not use this service if you are having issues with the MyColumbia Student Portal or if you need to request access to an area that falls outside of your current access level.

Most employees will not use this service.

Third Party Application Support

Productivity and specific third-party application support. Includes applications such as Webcheckout or TeamDynamix. Applications such as uAchieve are NOT supported by IT but are supported by the Office of the registrar.