aQuity is the College-wide reporting platform. This is a request or support for aQuity.
Data integrations are automated processes that move data between systems and databases.
Database adminstration includes maintenance tasks, backups and restores, and access/permission configuration.
Referred to as break-fix, this is a change that must be introduced as soon as possible to resolve a major incident or security event. All documentation will be completed after the fact and Emergency Changes will be reviewed at the next CAB meeting. All emergency change requests require a ticket associated with the request.
Request access to high-security dashboards.
Use this service to inform IT of an issue you are having with the MyColumbia Student Portal (JICS). Do not use this service if you are having issues with the Student Information System (CX) or if you need to request access to an area that falls outside of your current access level.
Applications and systems that directly support Business Affairs.
Use this service to request access to content that you currently do receive as part of your role with the college.
Most employees will not use this service.
Use this service to request access to the CX Client or to request additional access within the CX Client.
Most employees will not use this service.
These are normal, non-emergency changes that require change management review, and approval prior to implementing. Most work that affects the running state of a piece of infrastructure, service, or application will require a Standard Change to complete.
Use this service to inform IT of an issue you are having with the Student Information System (CX). This includes issues with the CX Client. Do not use this service if you are having issues with the MyColumbia Student Portal or if you need to request access to an area that falls outside of your current access level.
Most employees will not use this service.
Productivity and specific third-party application support. Includes applications such as Webcheckout or TeamDynamix. Applications such as uAchieve are NOT supported by IT but are supported by the Office of the registrar.