Services include a variety of computing resources for applications and software developments (including 3rd Party Apps like WebCheckout, EMS, Bookings, Course Eval, & Qualtrics), Feith, Integrations & Data, PeopleSoft (Oracle support, Payroll, etc.), Reporting Analytics, and Student Information Systems (MyColumbia, formerly Oasis). The activities associated with configuring databases to support applications and various departments. This also includes Change Management forms for standard and emergency requests.
Services (9)
aQuity is the College-wide reporting platform. This is a request or support for aQuity.
Data integrations are automated processes that move data between systems and databases.
Database adminstration includes maintenance tasks, backups and restores, and access/permission configuration.
Referred to as break-fix, this is a change that must be introduced as soon as possible to resolve a major incident or security event. All documentation will be completed after the fact and Emergency Changes will be reviewed at the next CAB meeting. All emergency change requests require a ticket associated with the request.
Request access to high-security dashboards.
Applications and systems that directly support Business Affairs.
These are normal, non-emergency changes that require change management review, and approval prior to implementing. Most work that affects the running state of a piece of infrastructure, service, or application will require a Standard Change to complete.
Productivity and specific third-party application support. Includes applications such as Webcheckout or TeamDynamix. Applications such as uAchieve are NOT supported by IT but are supported by the Office of the registrar.