My Recently Visited Services
To allow a transfer course in due to low grade, refer to the Exceptions Requiring Associate Dean Approval Form.
Support for new application installations that are not available in the platform store and to update applications to a newer version.
Use this service to request access to content that you currently do receive as part of your role with the college.
Most employees will not use this service.
Students are required to complete their last 12 credits in residence.
Use this service to inform IT of an issue you are having with the Student Information System (CX). This includes issues with the CX Client. Do not use this service if you are having issues with the MyColumbia Student Portal or if you need to request access to an area that falls outside of your current access level.
Most employees will not use this service.
A form for requesting a vulnerability scan of any system or systems. Please allow up to 72 hours for results.
Applications and systems that directly support Business Affairs.
For all recordings that were already created by faculty, staff, and students prior to Spring 2021 have been archived. To have one of your recordings made available, please complete this form.
Requesting physical network connectivity in a new location, or reporting a location where physical network access is not operational. This includes WiFi, Wired, and VPN.
Support for the Virtual Desktop Infrastructure (VDI) and Horizonview environment.
Request assistance with any access questions or issues with the new MyColumbia.
Use this service to inform IT of an issue you are having with the MyColumbia Student Portal (JICS). Do not use this service if you are having issues with the Student Information System (CX) or if you need to request access to an area that falls outside of your current access level.
aQuity is the College-wide reporting platform. This is a request or support for aQuity.
You may request a refund if you experience a printing issue.
A course substitution replaces a required course with a different course, but does not fulfill pre-requisites. The replacement course can be added to the student's audit prior to course registration if desired.
Request to upgrade the Columbia-issued device from Windows 10 to Windows 11. Microsoft will no longer be providing support for Windows 10 and will end this service year. In preparation, Information Technology will need to upgrade all Columbia-managed devices to Windows 11 October 2025. If you require assistance in upgrading your device, please do so at your earliest convenience.
Multi-factor Authentication (MFA) provides an additional layer of security when logging into Columbia College Chicago services and applications. In addition to your username and password, you also have to provide an alternate method of authentication
Students should complete this form to request a hardware token for 2FA/Duo.
Report issues that you are experiencing when logging into Columbia systems. Examples include: Error messages when attempting login, Forgotten passwords and Blocked/Restricted access when you believe you should have access.
Issues specific to IAM classrooms, spaces and technologies.