My Recently Visited Services
Request assistance with your phone service. Services include a display name change, new service, remove service, report an issue, and reset voicemail PIN.
This is support for Faculty and Students classroom. Issues dealing software installation and configuration.
The TechBar, located on the first floor of the 754 S. Wabash building, provides first-tier technical support to students, faculty and staff at Columbia College Chicago. This includes fielding tech questions in-person through walk-in appointments, or via online chat, phone, or TeamDynamix tickets. If TechBar staff is unable to resolve an issue, then the inquiry will be elevated through TeamDynamix to the necessary areas. Furthermore, students will be directed to proper alternative support resources, such as Academic Department Technology Support or Information Technology, if it is beyond the scope of the TechBar to solve.
Select this service to request WIFI access for special events.
Services that will assist you in the event that your system has been stolen or lost, contracted a virus or malware, or you need access to a blocked website.
Support for the Virtual Desktop Infrastructure (VDI) and Horizonview environment.
A transfer course substitution replaces a required course with a transfer course, but does not fulfill pre-requisites. Use the "Make a transfer course equivalent to a Columbia course” form to replace a course with a transfer course that does fulfill prerequisites.
Support for new application installations that are not available in the platform store and to update applications to a newer version.
Data integrations are automated processes that move data between systems and databases.
Use this service to inform IT of an issue you are having with the Student Information System (CX). This includes issues with the CX Client. Do not use this service if you are having issues with the MyColumbia Student Portal or if you need to request access to an area that falls outside of your current access level.
Most employees will not use this service.
Request assistance with any access questions or issues with the new MyColumbia.
Request for support to establish a hybrid learning classroom.
Services that will assist you in the event that your system has been stolen or lost, contracted a virus or malware, or you need access to a blocked website.
Request access to high-security dashboards.
A course can be added to a list of electives without needing to replace another course. The course can be added to the student's audit prior to course registration if desired.
Use this service to request a course review by an Instructional Designer
Website support for Faculty and Student for websites hosted on college resources.
Use this service to request reports from Qwickly attendance, an add-on attendance tool to Canvas.
Issues specific to IAM classrooms, spaces and technologies.
Requesting physical network connectivity in a new location, or reporting a location where physical network access is not operational. This includes WiFi, Wired, and VPN.