My Recently Visited Services
This is a form for a general IT support ticket if you are not sure which type of ticket you need.
Request assistance with any access questions or issues with the new MyColumbia.
Request assistance to map a network drive, or change permissions on a shared drive.
Request to allow access to the college’s VPN from a country or territory that is currently restricted.
Requesting physical network connectivity in a new location, or reporting a location where physical network access is not operational. This includes WiFi, Wired, and VPN.
Use this form for in-residence courses.
Productivity and specific third-party application support. Includes applications such as Webcheckout or TeamDynamix. Applications such as uAchieve are NOT supported by IT but are supported by the Office of the registrar.
Make changes to a student's major/concentration/minor.
The TechBar, located on the first floor of the 754 S. Wabash building, provides first-tier technical support to students, faculty and staff at Columbia College Chicago. This includes fielding tech questions in-person through walk-in appointments, or via online chat, phone, or TeamDynamix tickets. If TechBar staff is unable to resolve an issue, then the inquiry will be elevated through TeamDynamix to the necessary areas. Furthermore, students will be directed to proper alternative support resources, such as Academic Department Technology Support or Information Technology, if it is beyond the scope of the TechBar to solve.
Students should complete this form to request a hardware token for 2FA/Duo.
Do you have a specific request for IT? Please use the "I Need Help (for Students)" form if you are having a technical issue.
Students are required to complete their last 12 credits in residence.
Request for support to establish a hybrid learning classroom.
Use this service to inform IT of an issue you are having with the MyColumbia Student Portal (JICS). Do not use this service if you are having issues with the Student Information System (CX) or if you need to request access to an area that falls outside of your current access level.
This request is for students who have been accepted to Columbia College Chicago, but are still living abroad and need access to their email accounts before arriving on campus.
Use this service to inform IT of an issue you are having with the Student Information System (CX). This includes issues with the CX Client. Do not use this service if you are having issues with the MyColumbia Student Portal or if you need to request access to an area that falls outside of your current access level.
Most employees will not use this service.
A transfer course substitution replaces a required course with a transfer course, but does not fulfill pre-requisites. Use the "Make a transfer course equivalent to a Columbia course” form to replace a course with a transfer course that does fulfill prerequisites.
A course substitution replaces a required course with a different course, but does not fulfill pre-requisites. The replacement course can be added to the student's audit prior to course registration if desired.
A course waiver eliminates a course from the program requirement and does fulfill course requisites. It does not award credit. Columbia Core courses cannot be waived.