My Recently Visited Services
Requesting physical network connectivity in a new location, or reporting a location where physical network access is not operational. This includes WiFi, Wired, and VPN.
This is support for Faculty and Students classrooms. Issues dealing with software installation and configuration.
Do you have a specific request for IT? Please use the "I Need Help (for Students)" form if you are having a technical issue.
Request assistance with any access questions or issues with the new MyColumbia.
Services that will assist you in the event that your system has been stolen or lost, contracted a virus or malware, or you need access to a blocked website.
For all recordings that were already created by faculty, staff, and students prior to Spring 2021 have been archived. To have one of your recordings made available, please complete this form.
Use this service to request a course review by an Instructional Designer
Support for new application installations that are not available in the platform store and to update applications to a newer version.
Applications and systems that directly support Business Affairs.
6 credits may be shared between the Columbia Core and a major program in a BMus/BS/BFA degree.
A course waiver eliminates a course from the program requirement and does fulfill course requisites. It does not award credit. Columbia Core courses cannot be waived.
A course substitution replaces a required course with a different course, but does not fulfill pre-requisites. The replacement course can be added to the student's audit prior to course registration if desired.
Multi-factor Authentication (MFA) provides an additional layer of security when logging into Columbia College Chicago services and applications. In addition to your username and password, you also have to provide an alternate method of authentication
This is support for Faculty and Students classroom. Issues dealing software installation and configuration.
Select this service to request WIFI access for special events.
Database adminstration includes maintenance tasks, backups and restores, and access/permission configuration.
This request is for students who have been accepted to Columbia College Chicago, but are still living abroad and need access to their email accounts before arriving on campus.
A course can be added to a list of electives without needing to replace another course. The course can be added to the student's audit prior to course registration if desired.
These are normal, non-emergency changes that require change management review, and approval prior to implementing. Most work that affects the running state of a piece of infrastructure, service, or application will require a Standard Change to complete.
Referred to as break-fix, this is a change that must be introduced as soon as possible to resolve a major incident or security event. All documentation will be completed after the fact and Emergency Changes will be reviewed at the next CAB meeting. All emergency change requests require a ticket associated with the request.
Report issues that you are experiencing when logging into Columbia systems. Examples include: Error messages when attempting login, Forgotten passwords and Blocked/Restricted access when you believe you should have access.
The TechBar, located on the first floor of the 754 S. Wabash building, provides first-tier technical support to students, faculty and staff at Columbia College Chicago. This includes fielding tech questions in-person through walk-in appointments, or via online chat, phone, or TeamDynamix tickets. If TechBar staff is unable to resolve an issue, then the inquiry will be elevated through TeamDynamix to the necessary areas. Furthermore, students will be directed to proper alternative support resources, such as Academic Department Technology Support or Information Technology, if it is beyond the scope of the TechBar to solve.