My Recently Visited Services
Support for new application installations that are not available in the platform store and to update applications to a newer version.
Data integrations are automated processes that move data between systems and databases.
Request for support to establish a hybrid learning classroom.
Submit a request for access to college property for visitors.
Request assistance with any access questions or issues with the new MyColumbia.
A course substitution replaces a required course with a different course, but does not fulfill pre-requisites. The replacement course can be added to the student's audit prior to course registration if desired.
Report issues that you are experiencing when logging into Columbia systems. Examples include: Error messages when attempting logon, forgotten passwords or blocked/restricted access.
This is support for Faculty and Students classrooms. Issues dealing with software installation and configuration.
Use this service to request reports from Qwickly attendance, an add-on attendance tool to Canvas.
Referred to as break-fix, this is a change that must be introduced as soon as possible to resolve a major incident or security event. All documentation will be completed after the fact and Emergency Changes will be reviewed at the next CAB meeting. All emergency change requests require a ticket associated with the request.
Issues dealing with WCRX/Radio, Axia, WideOrbit, Broadcast, and Stream.
Request assistance to map a network drive, or change permissions on a shared drive.
This is support for Faculty and Students classroom. Issues dealing software installation and configuration.
Select this service to request WIFI access for special events.
Request assistance with your phone service. Services include a display name change, new service, remove service, report an issue, and reset voicemail PIN.
Productivity and specific third-party application support. Includes applications such as Webcheckout or TeamDynamix. Applications such as uAchieve are NOT supported by IT but are supported by the Office of the registrar.
Services that will assist you in the event that your system has been stolen or lost, contracted a virus or malware, or you need access to a blocked website.
A course waiver eliminates a course from the program requirement and does fulfill course requisites. It does not award credit. Columbia Core courses cannot be waived.
Short term loans 1-2 week(s) : due to technology issues, failures, or repairs temporary Chromebook loaners may be available for loan.. These laptops are available from the TechBar for short term up to 2-week checkout.
Applications and systems that directly support Business Affairs.
This is a form for a general IT support ticket if you are not sure which type of ticket you need.
Request to have your computer equipment moved to a new location.
Support for the Virtual Desktop Infrastructure (VDI) and Horizonview environment.