Provides technical assistance for students, faculty, and staff with various IT-related issues. These include application account support, DUO, Office365 support, technology recycling, telephony (includes eFax), and WiFI assistance.

Services (8)

Application Support

Report issues that you are experiencing when logging into Columbia systems. Examples include: Error messages when attempting login, Forgotten passwords and Blocked/Restricted access when you believe you should have access.

Create or Modify a Student Organization Shared Email Account

Request or modify a Student Organization Shared Email Account.

Device Support

Supports issues for PC, MAC, mobile, and printers.

Duo

Assistances with DUO tokens and activation codes.

Office 365 Support

Provides account access and password support.

Technology Recycling

Request recycling for old unused technology items.

Telephone Assistance (Landline/Desktop Phone Only)

Request assistance with your phone service. Services include a display name change, new service, remove service, report an issue, and reset voicemail PIN.

Wi-Fi Assistance

Request assistance with connecting to Columbia College Chicago WiFi on campus, as well as requesting WiFi access for a specific college event.